If you need to return the merchandise, please
note the following:
You must obtain a return authorization number
from us via e-mail prior to your return, and write
the number on the box next to the shipping address.
Without this number all returned packages will
2. Proof of purchase (invoice and/or gift receipt)
is required for all returns.
3. All merchandise must be returned to Wooly Rascals,
in new, unused condition within 30 days of receipt.
4. No refunds or exchanges on infants and medical
sheepskin rugs. (For sanitary reasons)
5. Please note: You are responsible for shipping,
handling, and insurance on all returned merchandise.
Wooly Rascals will not reimburse for shipping
and related charges.
All credit card purchase refunds
can only be made to the same credit card. (No
All cash or equivalent and check
purchase refunds, will be issued from headquarters
San Francisco, CA in the form
of company check within 10 days of receipt of
your return address and a phone number.
if you prefer an EXCHANGE,
REPAIR or REFUND.
9.If exchanging, please indicate what would you
like us to send back to you.
10.Mail it to:
1009 Airport Blvd.
South San Francisco CA 94080
11.Please allow 2 to 4 weeks for a credit to show
up on your statement.